Refund policy

Return & Refund Policy

At IMPETU STORE, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In its original packaging.
Free from damage caused by misuse, wear, or improper handling.
Accompanied by proof of purchase or order confirmation.

How to Start a Return

To initiate a return, please contact us at:

Email: impetuceousa@gmail.com

Returns must be approved before being shipped back.

Return shipments should be sent to:

2985 Attica Avenue

If your return request is approved, we will provide instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item was received damaged.
The item was defective.
The wrong item was sent.

In these cases, IMPETU STORE will provide a prepaid return shipping label at no additional cost.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

impetuceousa@gmail.com

Please include photos of the product and packaging so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Clearance or final sale items
Personalized or custom-made products
Products that have been used, worn, altered, or damaged by the customer
Hazardous materials, flammable liquids, or gases

If you have questions regarding a specific item, please contact us before making a purchase.

Exchanges

We currently do not offer direct exchanges.

The fastest way to receive a different item is to return the original item (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

The item must be returned:

Unused
In its original condition
In its original packaging
With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card companies may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: